Shipping

England, Scotland and Wales: Usually 3-7 business days* to mainland UK. We use a 2-person delivery service provided by our delivery partner ArrowXL. You are able to book a delivery day that works for you.

UK Islands: Up to 14 business days*. We use a 2-person delivery service provided by our delivery partner ArrowXL. You are able to book a delivery day that works for you.

Important Shipping Information

Please check the condition of the packaging before accepting the delivery. If there is visible damage to the TentBox itself, take pictures and refuse the delivery. Notify us immediately so we can get it sorted as soon as possible.

Please don’t make any campsite bookings prior to arrival of your TentBox.

*This is not a guarantee, but instead an estimate based on our average delivery times

Cancellation Charges

If you cancel your TentBox order after a delivery date has been planned, you may incur a charge of up to £100. This will be deducted from your refund. This is to cover the charges we face from our supplier when cancelling a delivery after it has already been loaded onto the delivery vehicle.

Returns

In the unlikely event that you change your mind, you can return your item/s to us for a refund.

All items must be in their original packaging and condition, and it must be within 30 days of purchase.

If you are returning a TentBox, we will arrange the collection for you using our delivery partner, and a collection cost of up to £100 will be deducted from your refund.

For other returns, you must arrange for the item/s to be sent back to our warehouse at your own cost. Please contact us for further details.

Once your item has been received (or collected, in the case of a TentBox), your refund will be issued within 7 days, and can take up to 7 days to appear in your account.